Need help? Our support team can assist with account-related questions, technical issues, payment enquiries or general feedback. Contact us for password resets, identity verification help, deposits and withdrawal queries, or to report app faults. Reach out by email, phone or in-app chat and we will outline next steps. Contact channels are simple, optimised for mobile use and reliable.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - account & technical support, chat available |
| General Enquiries | [email protected] - product, payments & billing enquiries |
| Affiliate Enquiries | [email protected] - partner relations, tracking and onboarding |
| Phone | +61 2 9374 5821 - phone and SMS support |
| Working Hours | Mon-Fri, 09:00-20:00; Sat-Sun, 10:00-16:00 AEST |
Email Support
For detailed requests, account-related issues or anything that needs an explanation or documents, email is the preferred contact method. Use a clear subject line and include the details relevant to your request. Check that your email address and other contact details are up to date so we can reply without unnecessary delays.
Submit your enquiry
Response Time
Support requests are usually answered within one business day. Simple account or deposit queries often get a reply the same day, while complex issues - such as identity checks or payment investigations - may take longer depending on the nature and third-party response times. We’ll keep you updated and aim to resolve urgent matters as quickly as possible.
Feedback
Got feedback, a suggestion or an idea for the website? Send it through and tell us what would make things easier to use. We review every message carefully and use your comments to help improve the service and the way the site works. Your input helps us keep the website useful for everyone.