Privacy, and Data Policy
This Privacy Policy explains how Surge Betting collects, uses, stores and protects information when you visit our website or use our services. It covers information you provide when creating or managing an account, details generated through your use of the service, and information needed to process deposits, withdrawals and betting activity. It also describes choices you may have about your personal information, including requests to access or correct it. Please read this page alongside any privacy notices shown when you use a particular feature or provide information to us.
Information We Collect
We may collect personal information you provide, such as your name, date of birth, email address, mobile number and residential address. Account and identity details may be needed to manage your account and verify your identity.
Technical information may include your device type, operating system, browser, IP address, app activity and settings. Transactional information may include deposit and withdrawal records, payment method details, account balances and betting activity. We do not need your full card details if a payment provider handles that information directly.
How We Use Information
We use information to create and maintain accounts, confirm account details, process transactions and provide access to betting services. We may also use it to respond to enquiries, maintain service records, meet legal obligations and protect the service and its users.
Technical data may help us operate the website and app, remember settings, diagnose errors and understand how features are used. Where information is used for another purpose, we will provide further information where required.
Data Protection and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Information is handled using safeguards appropriate to its nature and the way it is stored or processed. No online service or electronic transmission can be guaranteed completely secure.
Please keep your login details private and contact us if you believe your account or information has been accessed without permission.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to support essential functions, remember preferences and collect technical usage information. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work. App or device settings may provide additional controls for certain tracking features.
Sharing Information
We may share information with service providers that help operate account, payment, identity verification, technical support or website functions. Those providers may use information only as needed to deliver their services or as otherwise permitted by law.
Information may also be disclosed where required by law, to respond to lawful requests, or to protect the rights and safety of Surge Betting and others. We do not describe this sharing as a sale of personal information.
Your Privacy Choices
You may request access to personal information we hold about you and ask us to correct information that is inaccurate or out of date. You may also request deletion of personal information, subject to legal, regulatory and account-record requirements that may require some information to be retained.
To make a privacy request, contact us through the available account or support channels. We may need to confirm your identity before responding.
Policy Updates
We may update this Privacy Policy when our practices or applicable requirements change. The revised version will be posted on this page with an updated date where applicable. Continued use of the service after an update means the revised policy applies to subsequent use.