Responsible Play

We take player safety seriously. As part of Surge Betting Responsible Gambling, we commit to keeping play controlled and transparent across our services. We provide clear tools, practical limits and access to support so customers can manage their activity. Our goal is to reduce harm, promote informed choices and make it straightforward to pause or stop play when needed. If you want to set limits, check activity or find professional help, you will find guidance and options here organised for quick action and easy reference.

Player protection principles

Clear rules on eligibility and account use. Responsible play is a shared responsibility - we expect honest information and regular check-ins on betting activity. Controls are available so individuals can manage spend and exposure.

Tools to manage gambling activity

Deposit limits

Set daily, weekly or monthly deposit caps to control cash flow. Limits reduce short-term risk and are adjustable from your account settings. Changes may apply after a short cooling-off period.

Loss and stake limits

Apply loss limits to cap losses over a chosen period. Stake limits restrict individual bet size. Use these to keep wagers within an affordable range.

Time limits and session controls

Limit session length or set reminders to review play. Session controls help prevent extended periods of continuous betting and encourage breaks.

Self-exclusion and temporary suspensions

Choose time-outs for short breaks or self-exclusion for longer-term blocking. Self-exclusion prevents account access for the period chosen and can be a decisive step for stopping play.

Recognising signs of problem behaviour

Frequent chasing of losses, borrowing to bet, neglecting responsibilities or hiding play are common indicators. Rapid increases in deposit size or time spent, and mood changes linked to betting outcomes, also warrant attention.

Guidance for staying in control

Set limits before you start. Track activity regularly and review deposits and bets. Avoid using credit to fund play. Schedule breaks and avoid gambling while under emotional stress or intoxication.

Practical steps

Use built-in limit tools, keep a personal budget for entertainment, and discuss concerns with someone you trust. Adjust limits downwards if activity feels risky or out of control.

Access to professional help and support organisations

Find confidential counselling and specialist help through national services. Visit Gambling Help Online at https://www.gamblinghelponline.org.au or call the national helpline on 1800 858 858. For formal self-exclusion across operators, consider national schemes such as BetStop.

Emergency support

If you or someone you know is in crisis, contact local emergency services or a health professional immediately. Help is available and taking the first step to ask for it is important.